FAQ

General

Online Meal Requests for PPS Club Members

Services for Unaccompanied Minors/Young Passengers

What is Online Meal Request?

Online Meal Request gives you the convenience to book your inflight Special meals and Book the Cook meals via our website.

Who can use Online Meal Request?

Online Meal Request is only available to passengers who have booked their flights on our website. For passengers who have booked their flights via other channels, you have to make your meal request through your travel agent or our local reservations office during office hours.

What type of meals am I able to book online?

You can book from our selection of Special meals, such as:
Dietary Meals
Child and Infant Meals
Religious Meals
Vegetarian Meals
Oriental & Seafood Meals
Chinese Meal
Japanese Meal

View a detailed list of Special Meals in the Meal Request section.

For a complete list of Book the Cook main courses available out of different stations, please refer to our website under Book the Cook, or contact our local reservations office during office hours for more details.

If I want to book my meals online, how much advance notice do I have to give?

Online Meal Request is available for most meals up to 6 hours prior to flight departure from the first board point. If the flight you booked online is less than 6 hours before flight departure, you may request assistance from our local reservations office during office hours.

Can I print a copy of my Online Meal Request?

Yes. After you have completed your Online Meal Request, simply click on the relevant hyperlink to obtain a printout of your Online Meal Request.

Can I receive an email confirmation of my Online Meal Request?

Yes. After you have completed your Online Meal Request, simply click on the relevant hyperlink to receive an email confirmation of your Online Meal Request.

I made an Online Meal Request earlier and wish to view or change my choice now. How may I do so?

If you want to view or amend your choice immediately after completing the Online Meal Request, simply click on the button. If you are an Online Registered User or KrisFlyer member and have logged out, please login again using your user ID and PIN, click to retrieve your online booking, and click to view and amend your Online Meal request.

If you made your booking request as a guest user, you may approach our local reservations office for assistance.

If there are two meals served on board, can I choose to have different Special meals for the two meal services (e.g. lunch and dinner)?

Yes. Different Book the Cook meals can be selected for different meal services on the same flight. These meals are available only to First and Business Class passengers who can choose to have one Book the Cook meal and one Special Meal for different meal services.

Can I make an Online Meal Request for connecting flights operated by other airlines?

No. Online Meal Request is only available for Singapore Airlines flights. For meal requests on other airlines, please contact the respective airlines directly.

What is a Special Meal Request for PPS Club members?

As a PPS Club member, you may have indicated your special meal preferences to us previously. At Singapore Airlines, we try our best to cater to your previously stated special meal preferences (if any) stored in our records.

When you log in as a PPS Club member and make your flight bookings on www.singaporeair.com, your previously stated special meal preference will be retrieved from our records and defaulted to the Online Meal Request as "My Special Meal Request." If you click to reconfirm your request for the defaulted special meal request, we will try our best to serve it to you onboard your flight.

Please note that as certain meals require special preparation, we may not be able to accommodate your meal requirements on flights booked less than 24 hours before departure.

Am I able to change my meal selection if I do not want to be served with 'My Special Meal Request' for this specific flight?

Yes, your choice of meal is merely defaulted to your previously stated meal preferences (if any.) Please feel free to amend or change it to the meal selection of your choice for this specific flight.

However, do note that you will not overwrite the previously stated meal preferences in your PPS Club records if you decide to change your choice of meal online for the specific flight.

I have forgotten what my previously stated meal preferences are. Can I view them online?

Unfortunately, we are unable to display the specific detailed special meal requests of the PPS Club members on the www.singaporeair.com website. If you wish to reconfirm the details, please call Singapore Airlines Reservations Offices during office hours to enquire on it.

I have decided to change the special meal preferences stored in my PPS Club records permanently. How can I do so?

Please call KrisFlyer Membership Services at least 72 hours before flight departure to inform of any amendments to your records.

What do I need to tell the SIA office when I book a flight?

Booking a flight for your child is like booking a flight for yourself, just with some additional personal particular information. Then you will give information about your child’s age, as well as the names, addresses, and telephone numbers of the child’s parents, guardian, and contact persons. Beyond that, you can also highlight any special requirements your child may have.

From there, we will immediately start preparing for your child’s flight. We will order child meals if your child is below 8 years old.

What documents are needed when my child travels?

Your child must have an individual passport, valid for at least six months, a valid visa for the country of visit, and a re-entry permit to return to his or her home country. Make sure that your child has had all the required inoculations and medical check-ups, and carries the necessary medical papers with them.

How does SIA help my child at check-in?

Our ground staff will meet and assist your child through a smooth, fast check-in. Please ensure that the person accompanying your child remains at the airport until your child’s flight departs. When the flight takes off, we will inform your representative (at your child’s destination) of the flight’s arrival time.

How does SIA help my child through other airport formalities?

At departure and arrival, your child enjoys priority assistance through the immigration, security, boarding, baggage collection, and customs clearance processes. Our staff will also help your child fill in the forms required by Immigration and Customs.

During the flight, how does SIA make my child feel at home?

Our crew will frequently check that your child is comfortable and happy. We also will provide many games, puzzles and gifts for your child to enjoy.

What if my child should feel unwell during the journey?

All possible care will be taken to have your child receive medical attention promptly. Our ground personnel and cabin crew are trained to give First Aid. If necessary, we would also page for a doctor or take your child to the nearest hospital. Naturally, we will keep you and your representatives at both the departure and arrival points posted.

When your child is well again, we will take care of all arrangements for the onward journey.

What if my child needs to spend a night at the transfer point, so as to catch a connecting flight?

At the transfer point, we will take care of all your child’s needs. We will arrange for your child to contact you briefly by telephone, at our expense.

How would my child collect baggage on arrival?

Your child’s bags have special tags for quick and easy retrieval by our staff. We will help your child with the bags through Customs and until he/she is met by you or your representative in the arrival hall.

What if the flight is delayed or cancelled?

We will inform you of the disruption and any subsequent change in the travel plan. As well, we will make arrangements for your child to telephone you and your representative, at our expense, of course.

If the flight change necessitates an unplanned local stay, we will assist your child through the any ensuing immigration formalities and take care of accommodation and meals at an SIA-approved hotel. During the disruption, SIA staff or a representative will look after your child, as well.

How will I know that my child has arrived at the destination?

We will call you and your representative at both the departure and arrival points. Whichever end of the journey you are at, you will be informed about the expected time of arrival. You must arrange for your child to be met at the airport.